Customer service is the key to building relationships with your customers, especially those that will last. Customer retention is by far the greatest asset to a business. A happy customer will not only be satisfied with your business but they will come back over and over again to shop. They become loyal to your business and in turn refer friends to you.
A business that is concerned with customer relations will consistently ask “am I providing good customer service?” Here are some traits that successful portrait excellent customer service:
- Communication: This is imperative to ensure that the customer is satisfied. Never assume that they are satisfied. Be sure that your customer understands their transaction and remain positive even if the customer becomes disgruntled.
- Get to know your customers: Repeat customers are valuable to the business. Make sure to get to know your customers and be adaptable to their preferences. If a customer prefers email verses phone calls be sure to oblige.
- Know the product or service: As the front lines you need to be able to answer customer questions clearly and concisely. In this situation it is completely acceptable to inform customers when you don’t know the answer to their questions. This is when you ask for information to return their call while you find the correct information.
- Work ethic: customer service representatives need to be consistent, patient and understanding. Dealing with emotions (especially volatile) is a lo
t easier if you remain even keeled. This means that you show the customer unyielding respect while you try to fix the issue.
- The Golden Rule: Always treat customers how you would like to be treated. Be helpful. Be polite. Be courteous. Operating this way will show your customer that, even if there is an issue, you are trying your best to resolve it.
When providing customer service think about these tips and act accordingly. You may be pleasantly surprised at how much you customers appreciate you and your business. Customer retention results in an increase in business cash flow and business health.